We're here to help! Most questions are answered below. If you can't find what you need, email us directly — we respond within 1–2 business days.
Email:
NeuroDinoWorld (ABN 71 243 092 197)
Mount Duneed, Victoria, Australia
How do I get premium access?
Tap 🔒 Grown-Ups, answer the grown-ups question, then choose a plan under ⭐ Family Membership. In the iPhone and Android apps you pay through Apple or Google; on the website, through our secure checkout.
I lost my premium access after clearing my browser / switching devices.
Sign back in to your account — your premium access will be restored automatically. If you're still having trouble, email us with your account email address and we'll sort it out.
How do I cancel my subscription?
In the app, tap 🔒 Grown-Ups, answer the grown-ups question, then tap ⚙️ Manage Subscription. You can also cancel at any time on iPhone in Settings > your name > Subscriptions, or on Android in Google Play > Payments & subscriptions.
Can I get a refund?
Bought on the website or through Google Play: email us at within 7 days of being charged for a full refund. App Store refunds are handled by Apple at reportaproblem.apple.com. See our for details.
How do I delete my account and data?
You can delete your account inside the app: tap 🔒 Grown-Ups, answer the grown-ups question, then under 👤 Parent Account tap "Delete my account." Alternatively, email us at and we'll delete your data within 30 days.
Is the app safe for my child?
Yes. NeuroDinoWorld contains no advertising, no social networking, and no third-party tracking. All external links are protected by a parental gate. The app is rated 4+ and made for young children, including neurodivergent children, using it with a parent or carer.
I have a privacy concern.
Read our or email us. If you're not satisfied with our response, you can contact the at oaic.gov.au.
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